Founding Customer Engineer (AI)

🎯 Role

As our Founding Customer Engineer, you'll be the trusted partner behind credentialing standards for entire professions, impacting millions as the workforce rapidly evolves. This isn't traditional account management—it's about execution and delivery capacity. With nearly 100% conversion from intro call to contract and zero churn, our bottleneck isn't sales—it's delivery. You'll optimize Time-to-Value (TTV) from the initial conversation through onboarding and AI agent alignment, unlocking trapped value by operationalizing customer expertise and IP at scale.

You'll work alongside global publishers, official credentialing organizations, and industry leaders, guiding them through an AI transformation that's both an existential threat and historic opportunity. The solutions you enable aren't just learning tools—they're end-to-end career infrastructure for rapid upskilling and economic mobility.

🛠️ Sample projects could include…

• Building sales enablement tools to support our accelerating contract volume.

• Simplifying technical onboarding for a Fortune 500 publisher launching their first AI-powered certification platform, reducing time-to-launch from 6 months to 6 weeks.

• Designing AI agents for customer self-onboarding to reduce time-to-launch.

• Improving delivery scalability by identifying automation opportunities and creating a direct feedback loop to product development.

• Driving a technical enablement program that trains 50+ partner administrators on advanced AI workflows and platform configuration.

• Partnering across Engineering and Product teams to diagnose and resolve a critical integration issue for an enterprise client hours before their product launch.

🤝 You might be a fit if you…

• Have 5+ years in a customer-facing technical role (TAM, Solutions Engineering, Customer Success Engineering, or Professional Services).

• Have managed strategic enterprise accounts and driven technical enablement, adoption, and growth.

• Understand SaaS, APIs, and SDKs—you've guided customers through technical integrations.

• Can explain complex technical concepts simply to any audience. You pass the "grandma test" and can break down AI architectures for non-technical stakeholders.

• Build with the "why" in mind. You don't just execute tickets; you understand the full user journey and the business value behind every implementation.

• Have led technical delivery and execution for strategic enterprise accounts, ensuring successful outcomes through strong project management.

• Thrive in ambiguity and approach challenges with first-principles thinking rather than rote solutions.

• Are collaborative and cross-functional, bridging technical and business stakeholders naturally.

• Have high empathy with a proactive, customer-first mindset.

• Excel at written and async communication in remote or distributed settings.

💰 Compensation (California)

• Base salary range: $150,000–$200,000 USD

• Compensation is determined based on level, relevant experience, and scope of ownership.

• This role is open to candidates operating at Senior through Staff-level scope.

• Equity and benefits are offered in addition to base compensation.

We’re happy to discuss leveling and compensation expectations early in the interview process.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or genetic information. We are committed to creating an inclusive work environment where everyone is treated with respect.